FAQ

What are the benefits of buying secondhand?

• Buying brand new can create textile waste and support unfriendly practices such as poor working conditions and animal cruelty. Secondhand purchases also prevent the item from ending up in a landfill!
• It is less expensive than if you were to buy at retail price.
• You are supporting a small business and slow fashion!

 Can you sell my Dr. Marten's for me?

• Yes! Please read the 'Sell Your Docs' tab that can be found on the dropdown menu on the top right of your screen.

What is your shipping policy?

• Important: If you are from outside of the US, you may be charged import fees when your package arrives! Please be aware of this before purchasing and know that you are responsible for covering these fees in the instance that they are charged. You can research fees on your own country through the UPS or USPS websites.
• Packages are most often securely packaged in a polymailer/mailing bag. This does not damage the item at all. I use polymailers because they lower the shipping cost for you. American customers have the option to pay more for box shipping.
• I typically ship within 7 business days. Business days are Mon-Fri excluding holidays. I cannot control how long a package takes to arrive to you once it is shipped. The holiday season will cause major shipping delays.
• Shipping rates are automatically calculated at checkout.
• It is much more expensive to ship internationally and unfortunately I cannot control this, but because Dr. Marten's are often more expensive to buy outside of the US, hopefully this makes up the extra shipping cost!
• Accessories such as socks or tights can be added to any order for no extra shipping cost. They can be ordered individually in the United States for a small shipping price.
• All domestic packages include $100 shipping insurance if the package is lost or damaged.
• The buyer is responsible for paying the additional shipping cost if a package is returned to me, and I still do not accept refunds in this instance. This is only if the buyer is at fault (usually if you enter your address incorrectly).

I can’t afford to purchase the shoes I want right now. Is there any way you can hold them?

• With a hold, you are required to pay a 20% deposit up front. You will then have a deadline of one week to pay the remainder of the amount you owe before receiving the shoes. If you do not pay the rest of this amount before this deadline, the shoes will be put back up for sale and you will not be refunded. To reserve a pair of shoes, email me with your name and the pair you are wanting.
• If a pair of shoes sells before I am able to respond to your email, your request will be voided because I unfortunately have to prioritize customers that are able to pay immediately.

What factors go in to your pricing?

• The rarity of a pair is the main factor that goes into pricing. Shoes that can be currently found on the Dr. Marten's website are priced according to their condition and retail price (they will always cost less than the retail price). Discontinued and rare shoes are usually priced higher. This is based on how much they have sold for on other platforms.
• Consignment sales are usually priced higher. Most brand new pairs are consignments.
• I spend a lot of time cleaning, photographing, editing, and managing sales, and have to pay for expenses such as shipping materials and gas.

How can I get a better chance at snagging a rare pair?

• Turn on your post and story notifications! This is the best way to get a pair you've been after.
• You can also join my 'Early Access' Close Friends story. This is where I post many pairs early, before they are publicly listed. More information on this can be found on the home page of my website.
• I post previews on my story before listing. Sometimes I only post shoes to my story and they sell before they are on my feed.
• Be ready to purchase around 7:00 PM CST because this is when I most often post.

What is your returns policy?

• I do not accept returns, refunds, or exchanges ever.
• If you need help figuring out what size to get, please contact me before purchasing! I don't want you to accidentally order a pair that is not your size.
• If you place an order and decide you wish to cancel it, you have 12 hours to do so and will be charged a 15% fee. This fee accounts for the credit card fees that I am charged that cannot be refunded, as well as time the shoes were unavailable when another buyer could have purchased. To cancel an order, you must email me within the strict 12-hour timeframe.
• If there is an issue with your order (such as a flaw that was not mentioned or pictured), please reach out to me within 48 hours of delivery.

Additional Information:

• For inquiries about your order, urgent messages, help with sizing, or consignment, email me.
• Any shoes I have available are on the New Arrivals section of my website. If you use an outdated link (or other means) to purchase a pair that is not in this section, your order will be cancelled because they are no longer available.